Refund policy

Return & Refund Policy – Colossal Blades

We want you to be fully satisfied with your purchase from Colossal Blades. If there is a problem with your order, we’re here to help.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

⚠️ Please note: Returns due to “change of mind” are not accepted.
A return is only eligible if the item you received is:

  • Damaged or defective upon arrival

  • Incorrect (wrong item sent)

  • Missing parts or incomplete

To be eligible, your item must be in the same condition that you received it – unused, with all original tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, please contact us at info@colossalblades.com. Once your return request is approved, we will provide you with the return shipping label and instructions.
Please note: Items sent back to us without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We will evaluate the issue and work with you on a replacement, exchange, or refund as appropriate.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Returns based on “change of mind” or buyer’s remorse

  • Custom or personalized products (special orders, engraved items, etc.)

  • Final sale items and gift cards

  • Products that have been used, altered, or damaged after delivery

If you are unsure about the eligibility of your item, please reach out to us at info@colossalblades.com before initiating a return.

Exchanges

The fastest way to exchange an item is to return the product that arrived damaged, defective, or incorrect. Once your return is accepted, you may place a new order for the correct item.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be issued to your original payment method within 7–10 business days.

  • Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@colossalblades.com.